Frequently Asked Questions
Quick answers for managing properties, listings, and account access.
Landlords, property managers, agents, and rental seekers can use the platform. Account features depend on your account type and assigned role.
After signing in with an owner, administrator, or manager role, open Properties and choose Add Property. New properties begin as drafts until they are ready to publish.
Account owners and administrators can invite team members and assign access based on the responsibilities they need to perform.
A listing may remain a draft, require approval, have missing details, or not yet contain an available unit. Review the property and unit publication status.
Sign in, open Account Settings, and update the available account or profile information. Contact support if you cannot access the account.
Visit the Help Center for operational guidance or use the contact form to send a question to our support team.
Need more help? Visit the Help Center or contact us.